Full Project – Development of fault reporting system for Abuja Electricity Distribution Company (AEDC)

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CHAPTER ONE: Introduction

1.1      Background to the Study

The Fault Reporting System (FRS) involves management of faults within an organization. It will assist engineers in the electricity distribution center to log faults and be able to escalate faults to expected Field engineers (Akinbinu, 2018). The Field engineers are also expected to report observations and activities carried out in respect to a particular fault to ensure the fault is closed appropriately from the system (Maduka, 2014). The Aim of the project is to improve on the process of escalation, tracking and reporting of faults from a traditional method of typing in excel files to a more driven information technology process. This would be achieved by developing a system for managing faults in an operations environment, ensuring faults are logged promptly, ensuring quick and prompt escalation to all stakeholders, ensuring reports are delivered as well as proper management of the fault.

The Fault Reporting System is a web-based application. So, it can be accessed by AEDC clients from any region: any state, through any means: mobile devices, tablets, laptops etc. The system is divided into two modules:

1. The Client Module: This is the interface where AEDC clients report faults detected within their vicinity. This can be through uploading pictures, video footage or just simple text messages, with the details of the location where the fault is detected so that AEDC staff and respond for repairs.
2. Admin Module: This is the interface of the Web-Based Application where AEDC staff can view and access all reported faults from their clients, process it and dispatch a response team for repairs.

The system can be accessed via a web browser on a personal computer, tablet or mobile phone. It is against this background that this study tends to develop a fault reporting system for AEDC clients/staff.

1.2      Statement of the Problem

The current Fault Reporting System adopted by the Abuja Electricity Distribution Company (AEDC) is done manually. The AEDC staff log faults on Excel sheets on computer systems and these faults are escalated by SMS (short message service) to field engineers, reports are prepared as needed which could be cumbersome especially when there is a need to get updates from field engineers over the phone or via SMS (short message service) as regard failure on network elements (Abubakar & Bala, 2017). Also when faults are detected via alarm systems to the network operations center engineer, the process of escalating this fault to the field engineer is a slow process as the engineers need to manually type the fault type into an SMS application platform and also manually input the contacts of the appropriate field Engineers before sending out the SMS (Folarin & Abdul-Hameed, 2015).

Operators in the electricity distribution industry are saddled with increasing competition worldwide and their ability to provide uninterrupted services keeps them at the edge of the market flow (Chukwudebe & Chika, 2016). To ensure the systems are properly monitored most electricity distribution outfit have a Network operations center where all faults are monitored adequately, logged for management purpose and escalated to the field engineers for immediate actions (Wojuade, 2019).

The Fault Reporting System will ensure faults are logged, escalated and reported as against different processes that are used to log, escalate and report faults on the network. It will also provide a platform for escalation through SMS to all stakeholders involved. It will also provide a wider query for reporting and provide better data analysis of faults resolution details.

It is in light of the above stated problems that this research work tends to find a lasting solution, by developing a fault reporting system for AEDC clients.

1.3      Aim and Objectives of the Study

The main aim of this project is to develop a fault reporting system for AEDC clients. However, the specific objectives of this project are to:

1. Develop a web-based application for AEDC clients to report fallen electric poles, sparks, leakages and other electrical fault within their vicinity.
2. To develop and test the prototype of the system with a centralized database for storing and managing all reported faults by AEDC clients.
3. Develop a web-based fault reporting system with a control panel where AEDC staff can view and access reported faults for consequent action.

1.4      Scope of the Study

This project work focus mainly on the design and implementation of a fault reporting system that can be applicable to any electricity distribution company in Nigeria but with particular reference to AEDC clients/staff. It is expected to improve the way data is stored and retrieved and greatly improves the process of reporting faults thereby, reducing the Mean time to restore (MTTR) faults.

1.5      Significance of the Study

The design and implementation of a fault reporting system will be of significant to staff and clients of Abuja Electricity Distribution Company as the successful implementation of this project will bring relief to the staff and management as the system will ensure faults are logged, escalated and reported as against different processes that are used to log, escalate and report faults on the network. It will also provide a platform for escalation through SMS to all stakeholders involved. It will also provide a wider query for reporting and provide better data analysis of faults resolution details.

This study is also significant to other researchers who may want to carry out research in the same study area as this report will serve as a guide and resource material to carry out the research work.

1.6      Limitation of the Study

This study “Design and Implementation of a Fault Reporting System for AEDC” has the following limitation:

1. The system is a web application; hence, it will require internet connectivity by AEDC clients to access it.
2. The system is only limited to Abuja Electricity Distribution Company’s Clients.

1.7      Research Questions

The following research questions will guide the study:

1. What are the features of the existing fault reporting system adopted by Abuja Electricity Distribution Company?
2. What are the strengths and weaknesses of the existing fault reporting system adopted by Abuja Electricity Distribution Company?
3. What are the alternative solutions to the weaknesses/problems of the existing fault reporting system adopted by Abuja Electricity Distribution Company?

1.8      Definition of Terms

Fault: is an imperfection in the electrical circuit due to which current is deflected from the intended path. In other words, the fault is the abnormal condition of the electrical system which damages the electrical equipment and disturbs the normal flow of the electric current.

Fault report: a report of disrupted or degraded electronic communications service that is made by a customer and is attributable to an electronic communications network of the licensee or any interconnected public electronic communications network, and that is not found to be invalid.

Web Application: is application software that runs on a web server, unlike computer-based software programs that are run locally on the operating system (OS) of the device. Web applications are accessed by the user through a web browser with an active network connection.

Storing: is the action of saving information for later use. With computers, you store information on a storage device, such as an internal hard drive, optical disc drive, or an external storage device.

Accessing: is simply the process of being able to get what you need. Data access is being able to get to (usually having permission to use) particular data on a computer. Web access means having a connection to the World Wide Web through an access provider.

Data: referred to known facts that could be recorded and stored on computer media. These are facts made up of text, numbers, images, and sounds.

Database: A systematically arranged collection of computer data, structured so that it can be automatically retrieved or manipulated. It is also called Databank.

Computer Program: This is a set of instruction that guides the computer on the action to perform.

System: system is a combination or arrangement of parts to form an integrated whole. A system includes an orderly arrangement according to some common principles or rules.

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Full Project – Development of fault reporting system for Abuja Electricity Distribution Company (AEDC)