Full Project - CONFLICT MANAGEMENT FOR EFFECTIVE PERFORMANCE ON AN ORGANIZATION - AZ Research Consult (MBA MSc Dissertation/thesis Project Writer) Nigeria

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Full Project – CONFLICT MANAGEMENT FOR EFFECTIVE PERFORMANCE ON AN ORGANIZATION

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CHAPTER ONE

1.1 INTRODUCTION.

Conflict is inevitable to any business organization or institution. The Chinese embraced crisis or conflict as a concept for many centuries. The symbol for their word “crisis called “woi-ji” is actually combination of two words,’ “danger and a opportunities” Conflict may be perilous as well as being advantageous to organizations, institutions or states. It all depends on the way and means the organization, institutions or state can play a conflict situation to its advantage or disadvantage. It can destroy organization, institution or state, if it is not properly prevented or managed.

Conflict situations appear with frequency in daily, public and private life. These conflicts may be on a small or large scale; they may occur within and among groups, communities of nations and they be triggered by ethnic, racial, religious or Economic differences, in values, beliefs, and attitudes regarding issues.

It is truism that conflict is part of human nature but the correct thing to do in face of conflict is not to wish that there be no conflict but to plan and be ready to contribute to peace from time to time. The potential for conflict exists whenever and wherever people contact. As people are organized into groups to seek common goal, the probability of conflict greatly increases. Since only the most serious conflicts make head-lines, conflicts have a negative connotation for many people. All conflicts are not the same. We face conflicts on all levels. We have disagreements with family and co-workers, “Conflicts are rarely resolved easily. Most conflicts are managed as individuals work out differences.

1.2 STATEMENT OF THE PROBLEM.

The biggest problem of enterprises in developing the institution of conflict control is that of catching conflict young. Conflicts situations are frequently allowed to develop to almost unmanageable proportions before anything is done about them by which time it is often too late to resolve them by peaceful and procedural means.

Research into behaviour in organizations can be divided into two categories; normative and descriptive. Normative research is concerned with how things should be, whereas descriptive research addresses itself to what it is rather than what could or should be. This dual perspective is most apparent in approaches to the issues of conflict management in organizations. Normative approach reflect attitudes and beliefs which identify all conflict as destructive and promote conflict elimination as the formula for organizational success.

Descriptive approaches accept conflict as inevitable and consider its proper management the primary responsibility of all administrators. This work is tilted to the descriptive mode of inquiry in presenting a framework for the study of conl1ict in organizations.

But it goes beyond this domain in suggesting that administrators must take the offensive and seek to manage conflict, and also in advocating that traditional methods of dealing with conflict be replaced by a new and more sophisticated approach.

1.3 OBJECTIVE OF THE STUDY

The objectives of a study entails what the study is intending to achieve at the completion of the research. The objectives of this particular study include:

To determine whether or not conflict disrupts the activities of business enterprises and whether management of organization could avoid conflict in the organization.
To expose the negative and positive effects of conflicts on organizations growth.
To determine the various way/means and also strategies organizations could employ’ towards handling conflict situation.
To determine the various factors that can be related to the occurrence of conflicts and also when, where and why conflicts is likely to occur.
To determine whether or not the proper understanding and management of conflicts will portray it (conflict) as a strategy in social change.

1.4 STATEMENT OF HYPOTHESIS

H0: The existence of conflict does not hinder organizational goal.

H1: The existence of conflict hinders organizational goal.

H0: Effective conflict management is dispensable if coordinated efforts and productive achievements are to result.

H2: Effective conflict management is indispensable if coordinated efforts and productive achievements are to result.

H0: Fostering mutual communication as a strategy does not enhance conflict management.

H3: Fostering mutual communication as a strategy does enhance conflict management.

1.5 SCOPE OF STUDY.

All organizations in the country cannot be covered in this research, Because of this; this research is going to restrict itself to two indigenous firms or industries in Enugu. These industries are ANNAMCO and Capital City Auto Ltd.

1.6 SIGNIFICANCE OF THE STUDY

This study is a thorough research into the conflict management for effective performance on an organization in Nigeria. The study points out factors or causes of conflicts in organizations and the society at large and the various approaches towards resolving a conflict situation. Therefore by knowing this factors and possible remedies, the management will know how to deal with conflicts.

This research is also important because of its contribution to this growing field of knowledge. Because of peoples misunderstanding of conflict to always be associated with negativity, this study will be an avenue to put managers/employees in the know about the positive aspects of conflict.

1.7 LIMITATIONS OF THE STUDY.

This research work, a lot of constraints and limitations were encountered. Some of these constraints were usual constraints encountered during the course of such academic exercise while some were unusual and boring.

Collections of primary data for this study were a major constraint and some people sampled especially at Capital City Auto Ltd were uncooperative thereby making the availability of data about the company difficult.

Financial constraints also posed a major problem/limitation during the investigation. The researcher would have wanted to carry on the same type of investigation in other enterprise but for financial constraints.

Time was another limitation encountered during the course of the study. Time constraints have forced the study researcher to limit this study on conflict management strategies instead of spreading the study on the entire phenomenon of management in organization. Sometimes, secondary data collected were not reliable, hence they were rejected. A lot of time was spent on the selection and examination of secondary data for the study.

1.8 DEFINITION OF TERMS.

CONFLICT:-

Conflict is a natural disagreement resulting from individuals or groups that differ in attitude, beliefs, values or needs. It can also originate from past rivalries and personality differences.

STRATEGY:-

A strategy is a large scale action plan that sets the direction, for an organization. It represents an educated guess about what must be done in the long term for the survival or prosperity of the organization or its principal parts.

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Full Project – CONFLICT MANAGEMENT FOR EFFECTIVE PERFORMANCE ON AN ORGANIZATION

Full Project – CONFLICT MANAGEMENT FOR EFFECTIVE PERFORMANCE ON AN ORGANIZATION

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