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Full Project – Design and implementation of a web-based parcel tracking system for courier companies

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Chapter One

Introduction

1.0 Introduction

This chapter introduces an e-post management system of a courier services which is the first chapter in this research is specifically focused on the theoretical background as well as the statement of the problem, aims and objective of the study, significance of the study, scope of the study, organization of the research and finally the definition of terms. This will bring clarity in regards to the general concept of this research project.

1.1 Theoretical Background of the Study

A courier service is an organization which offers special deliveries of packages, money, documents or information. Courier servicers usually boast faster delivery times than any alternative method of transporting documents, and many services in the modern world rely on it. The idea of couriers and a courier service has been around almost as long as civilization, with rulers in antiquity using couriers as a means to make new laws and edicts known throughout their lands. In the modern age of international business, the courier service has become a keystone of enterprise, even as emerging technologies such as the fax machine and Internet have rendered them less useful in some areas.

The largest courier service in the world is the United Parcel Service (UPS), which delivers more than 12 million packages globally each day. UPS had its roots as a courier service in the beginning of the 20^th Century, when it was known as the American Messenger Company. UPS survived the depression and the World Wars, and went on to thrive in the global age. Throughout the years it acquired other courier services, including the Motorcycle Messengers and a number of smaller European companies. Federal Express (FedEx) and Dalsey Hillblom Lynn, now Deutsche post AG (DHL) are other well-known global examples of the courier service, both with their roots in the early 1970s. though not nearly as large as Ups, each company controls sizable portions of the market. FedEx is particularly well-respected for its overnight courier service, the first of its kind. DHL smaller courier services abound, particularly in cities. This type of courier service finds its niche in smaller packages and documents which need to be transported from one location in a city to another as quickly as possible. Couriers in these companies often ride bicycles or motorcycles in order to achieve the shortest turnaround times from pickup to delivery. Indeed, the bicycle messenger, whizzing through crowded traffic at unbelievable speeds with a satchel over one shoulder, has become a symbol of the youthful daredevilry of city life.

Though technology has replaced many traditional uses of the courier service, there still exists a constant need to transport physical goods and documents over both short and long distances as quickly as possible.

1.2 Statement of the Problems

Keeping record of parcels in a courier service company and their delivery information is carried out manually. This litters the office with much paper documents. Most often records are misplaced and when a client comes to collect his parcel, he/she spend some hours waiting for confirmation of the parcel. Hence delay is bound to occur while delivering parcel to customers. Also, customers must visit the post office before they can purchase stamps or any other item.

1.3 Aims and Objectives of the Study

The objectives of this project are as follows:

Analyzing global trends in e-commerce and why it is important for economic developments.
Identifying benefits of the adoption of e-post management system by Courier Service Company.
Developing an e-post platform that can be used by customers to order for post office items.

1.4 Significance of the study

The significance of the study includes;

To assist Courier Service Company to increase sales opportunities to the seller, thereby increasing purchasing opportunities to the buyer.
Provide buyers with a wider range of choices than traditional commerce, because they can consider many different products and services from a wider variety of sellers.

Furthermore, electronic payments can be easier to audit and monitor than payments made by check, which can help protect against fraud and theft.

E-commerce platform can make products and services available in remote area.

1.5 Scope of the Study

The scope of this project covers all details of a typical e-post application, with emphasis on the front-end portal but excludes the gateway application implementations and technologies. The gateway end which is a very secure e-payment environment is often times built using SSL protocol, which can be procured from the gateways companies and integrated to the e-commerce site to support online, onsite payment management.

1.6 Organisation of Research

This project work is divided into five chapters. Chapter one starts with the introduction, theoretical background, statement of problem, aims and objectives of the study, organization of research and definition of terms. Chapter two focus on the review of related literature. Chapter three is concerned with the system analysis and design. And also chapter four consists of system implementation and documentation which are system design, diagram, choice of program language, analysis of modules, programming environment, hardware/software requirement and implementation. Chapter five contains summary, conclusion and recommendation.

1.7 Definition of Terms

Courier: A courier is a person or company employed to deliver messages, packages and mail.

Database: A systematically arranged collection of computer data, structured so that it can be automatically retrieved or manipulated. It is also called databank.

File Transfer: Any kind of computer file can be sent via the Internet from one Internet user to another. Table of accounts on spreadsheets, design by a graphic artists, music sound files etc, can all be exchanged in this way.

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