Project – Importance of staff training in academic libraries (case study Waziri Umaru Federal Polytechnic, Birnin Kebbi – (WUFPBK)

CHAPTER ONE

INTRODUCTION

1.1      Background of the Study

The importance of staff training in academic libraries cannot be overstated, as it directly impacts the quality of service provided to students, faculty, and researchers. Academic libraries are dynamic environments that require staff to be proficient in a variety of skills, from information literacy to the use of advanced digital resources. According to a study by Sennyey, Ross, and Mills (2009), continuous professional development is essential for library staff to keep pace with the rapid changes in information technology and user expectations. This ensures that staff can effectively assist patrons in navigating complex databases and digital archives, thereby enhancing the overall educational experience.

Moreover, staff training in academic libraries fosters a culture of continuous improvement and adaptability. As noted by Hernon and Altman (2010), libraries that invest in regular training programs are better equipped to implement new services and technologies. This adaptability is crucial in an era where digital resources are constantly evolving, and user needs are becoming increasingly sophisticated. Training programs that focus on emerging trends, such as data management and digital preservation, prepare staff to meet these challenges head-on, ensuring that the library remains a relevant and vital resource for the academic community.

In addition to technological proficiency, staff training also enhances customer service skills, which are critical in an academic setting. According to a survey conducted by the Association of College and Research Libraries (ACRL) in 2018, patrons often rate the quality of their library experience based on the helpfulness and knowledge of the staff. Training programs that emphasize communication, problem-solving, and user engagement can significantly improve patron satisfaction. This, in turn, can lead to increased library usage and a stronger perception of the library as an essential component of the academic institution.

Furthermore, staff training contributes to job satisfaction and professional growth, which are important factors in employee retention. A study by the Library Leadership and Management Association (LLAMA) in 2017 found that staff who participate in ongoing training opportunities report higher levels of job satisfaction and are more likely to stay with their current employer. This is particularly important in academic libraries, where retaining experienced staff can lead to more consistent and high-quality service. Training programs that offer career development opportunities, such as leadership training and advanced certifications, can help libraries build a more skilled and motivated workforce.

The role of staff training in promoting inclusivity and diversity within academic libraries is also significant. As highlighted by the American Library Association (ALA) in 2020, training programs that focus on cultural competency and inclusive practices can help staff better serve a diverse patron base. This is especially important in academic institutions that attract students and faculty from various backgrounds and cultures. By equipping staff with the skills to understand and address the unique needs of different user groups, libraries can create a more welcoming and supportive environment for all patrons.

Finally, the importance of staff training in academic libraries is underscored by the need for effective information literacy instruction. As pointed out by Julien and Genuis (2011), academic libraries play a crucial role in teaching students how to locate, evaluate, and use information effectively. Training programs that focus on instructional techniques and pedagogical strategies can enhance the ability of library staff to deliver high-quality information literacy sessions. This not only supports the academic success of students but also contributes to the development of critical thinking and lifelong learning skills.

1.2      Statement of the Problem

The academic library at WUFPBK has long been a cornerstone of the institution, providing essential resources and support to students, faculty, and researchers. However, recent evaluations have revealed significant gaps in the skills and knowledge of the library staff, which have adversely affected the quality of services offered. This problem is particularly pressing given the rapid advancements in information technology and the evolving nature of academic research, which demand a highly skilled and adaptable workforce. Without adequate training, staff members struggle to keep up with new digital tools, databases, and research methodologies, leading to inefficiencies and user dissatisfaction.

One of the primary issues identified at WUFPBK is the lack of a structured and continuous professional development program for library staff. Many employees have reported feeling unprepared to assist patrons with advanced research queries or to navigate complex digital resources. This gap in training not only hampers the staff’s ability to perform their duties effectively but also undermines the library’s mission to support academic excellence. The absence of ongoing training initiatives means that staff members are often left to learn on the job, which can lead to inconsistent service quality and a lack of confidence among employees.

Moreover, the rapid pace of technological change in the field of library and information science necessitates regular updates to staff training programs. At WUFPBK, the current training modules are outdated and do not reflect the latest trends and tools in the industry. This disconnect between the training provided and the actual needs of the library staff creates a significant barrier to effective service delivery. For instance, the increasing reliance on digital libraries and electronic resources requires staff to be proficient in using and troubleshooting these systems, yet many employees lack the necessary skills due to insufficient training.

The impact of inadequate staff training extends beyond the immediate operational challenges. It also affects the library’s reputation and its ability to attract and retain users. Students and faculty members at WUFPBK have expressed frustration with the inconsistent quality of assistance they receive, which can deter them from utilizing the library’s resources. This, in turn, can lead to a decline in library usage and a perception that the library is not a valuable resource for the academic community. Addressing this issue is crucial for maintaining the library’s role as a vital support system for research and learning.

Furthermore, the lack of training opportunities can contribute to low staff morale and job satisfaction. Employees who feel ill-equipped to perform their duties are likely to experience stress and frustration, which can lead to higher turnover rates. At WUFPBK, several staff members have indicated that they would benefit from more comprehensive training programs that would enable them to develop their skills and advance their careers. Investing in staff training not only enhances service quality but also fosters a more motivated and committed workforce.

The case of WUFPBK highlights the critical importance of staff training in academic libraries. To address the identified problems, it is essential to implement a robust and continuous professional development program that keeps pace with technological advancements and the evolving needs of the academic community. By doing so, WUFPBK can ensure that its library staff are well-equipped to provide high-quality services, thereby enhancing the overall user experience and reinforcing the library’s role as a key academic resource.

1.3      Aims/ Objectives of the study

The aim of this study is to examine the Importance of staff training in academic libraries; a case study of WUFPBK library. Thespecific objectives include:

1. To examine the challenges affecting staff training and library development in WUFPBK.
2. To discover how staff training and library development is performed in WUFPBK.
3. To discover the relationship between staff training and productivity.
4. To examine how staff training can influence library development.

1.4      Research questions

1. What is the Importance of staff training in academic libraries?
2. What are the challenges affecting staff training and library development in WUFPBK?
3. How is staffs’ training and library development performed in WUFPBK?
4. What is the relationship between staff training and productivity?

1.5      Research Hypothesis

H0: Staff training has no significant impact in academic libraries.

H1: Staff training has significant impact in academic libraries.

1.6   Significance of the study/ Justification of the study

This study is meant to inform and educate the board of directors of Nigerian tertiary institutions, government and policy makers on how the importance of staff training on library development.

It is meant to recommend staff training to those institutions that are not practicing it, most especially when it comes to library development.

This study seeks to inform the government that when allocating funds to institutions, special funds should be allocated to train and maintain the libraries staff and libraries respectively.

However, this study is relevant to policy makers as they could include staff training as being compulsory for all universities members of staff.

This study will be of immense benefit to other researchers who intend to know more on this topic and can also be used by non-researchers to build more on their work. This study contributes to knowledge and could serve as a guide for other work or study.

1.7      Scope/ Limitations of the study

The study examines  Importance of staff training in academic libraries (case study WUFPBK)

Limitations of study

1. Financial constraint- Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet, questionnaire and interview).
2. Time constraint- The researcher will simultaneously engage in this study with other academic work. This consequently will cut down on the time devoted for the research work.

1.8      Definition of Terms

Importance: The state or fact of being of great significance or value.

Impact: This is the action of one object coming forcibly into contact with another.

Staff training: This is training to improve the performance or knowledge of the employees or workforce of a company, etc.

Library development: Library Development provides leadership, grants, and other assistance to libraries, archives, and literacy communities to improve services for the academic community.

Importance of staff training in academic libraries (case study Waziri Umaru Federal Polytechnic, Birnin Kebbi – (WUFPBK)